Refund policy

30-day return window

You may request a return within 30 days of delivery. Contact info@biscuitbox.shop or +1 (716) 534-4623 with your order number and the items you want to return so we can provide return instructions.

Return shipping

Biscuitbox covers return shipping. Contact us before mailing your return so we can arrange the return shipment.

Return address: 1 Walden Galleria, Buffalo, NY 14225, United States

Refunds

We issue refunds to the original payment method within 10 business days after receiving the return. If your refund has not appeared after that period, contact us with your order number.

Damaged or incorrect items

If an item arrives damaged, defective or different from what you ordered, contact us with your order number and a description so we can help resolve it.