Shipping policy

U.S. standard shipping

Our standard shipping policy is free shipping on orders of $20 USD or more and $8 USD on orders under $20 USD. While we update checkout, the rate shown there may differ. If the displayed standard rate does not match this policy, contact us before placing your order.

Processing and delivery

Processing takes 1–2 business days. Standard transit is estimated at 3–7 business days after dispatch, for an estimated total of 4–9 business days. These estimates apply to standard shipping.

If we cannot ship within the stated processing window, we will contact you about the delay and your options, including cancellation and a prompt refund for unshipped items.

Dispatch address and order help

1 Walden Galleria, Buffalo, NY 14225, United States

If your order arrives damaged, contains the wrong item, or has not arrived as expected, contact info@biscuitbox.shop or +1 (716) 534-4623 with your order number so we can look into it.